Terms & Conditions
Welcome to Harborstay Grand! These Terms & Conditions govern your use of our QR ordering platform and dining services.
1. Ordering & Acceptance
By placing an order through our digital QR menu, you confirm that you intend to purchase the selected items. An order is only considered accepted once confirmed by the kitchen or staff. We reserve the right to refuse or cancel orders if necessary (e.g., due to ingredient unavailability or technical issues).
2. Menu & Pricing
All prices listed on the menu are subject to applicable taxes as required by law. While we strive for accuracy, prices and item availability may change without prior notice. The price presented at the time of checkout is the final price for your order.
3. Order Modification & Cancellation
Once an order has been accepted and preparation has started in the kitchen, modifications or cancellations may not be possible. If you need to make changes, please speak to a waiter immediately. The restaurant's decision regarding late cancellations will be final.
4. Payment Terms
You may pay for your order online using supported payment gateways (e.g., Razorpay) or offline via cash/card at the counter. All online transactions are secure. We do not store your payment credentials on our servers.
5. Customer Responsibilities
You agree to provide accurate information when required for the order. If you have any specific food allergies or dietary requirements, please inform our staff before placing the order, as we cannot guarantee an entirely allergen-free environment.
6. Limitation of Liability
The restaurant is not liable for any indirect, incidental, or consequential damages arising from the use of our ordering platform or dining at our establishment. Our total liability is strictly limited to the value of the order placed.
7. Policy Modifications
We reserve the right to update or modify these Terms & Conditions at any time. Any changes will be effective immediately upon posting to this page.
8. Contact Information
If you have any questions regarding these Terms & Conditions, please visit our Contact Us page.